Contact

A : You wish to use Groom Box lockers for the first time, it’s easy ! You first have to create an account. This leaves you with two possibilities :

– You can register online by creating an account on www.groombox.fr.
You may then order directly online through your account.

– You may also call us at 09 75 18 38 34 and we will help you get the feel of Groom Box and explain to you how to place an order.

If you haven’t already, you just have to leave your items in a locker, lock the secured latch by entering a 4 digits code of your choice (just like at the community pool), and done ! The Groom will do the rest.

A : The locker becomes personnal from the moment you dropped your items in it and when you locked it with a 4 digits personnal code. It becomes availabale and free again from the moment we collect your belongings.
To drop off your items you can use any available locker you wish.
Once you dropped them off, don’t forget to validate your order online or by telephone by indicating us the number of the locker in which you left your belongings.

Once the service has been completed, you will find your items in a locker at the adress you communicated us – by default in the one of your last order. We would have sent you by SMS and e-mail the number of the locker in which your items were dropped and the code to unlock it.

A : When you are placing an order you may also indicate us the corresponding number of your locker. The Groom’s team clearly identified your items.
In addition, to optimize your ease and the personalized tracking of your orders, we offer you for your first order a personalized Groom Box cover.

This handy cover can be transformed into a dirty laundry bag. By using this personalized cover/bag for your next orders your belongings will be more protected and it will also ensure the traceability of your order.
Indeed the Groom cleverly attached a tag to the cover/bag which allows a quicker identification.
Our team only has to analyse this tag to obtain your name, your telephone number and e-mail adress.

A : You will receive an e-mail and a SMS indicating the number of the locker in which your items are waiting for you to be picked up and the 4 digits code you have to enter to open the locker.

A : Yes, your belongings are completely safe in our lockers since you are the only one (with the Groom Box team members) to be able to access your locker while it is locked

A : Definitely ! You locked the locker containing your belongings by entering a 4 digits code of your choosing. To reopen the locker you just have to enter the code again and add or retrieve something from your order.

A : It’s quick and simple. You just need to click on “Create an account”
and fill up the form to register. To place your first order you also have to communicate your payment informations. And done ! You now have access to every service elaborated by the Groom.

A : Once you put your items in a Groom Box locker you have the choice to :
– From your computer, tablet or smartphone, connect to your account on www.groombox.fr and follow the steps in the section « Place your order ».
– You can also call us at 09 75 18 38 34 to place your order.
In both cases, you would have to inform us about the number of the locker in which you dropped your belongings to validate your order, tell us about the service you wish to use and potentially add comments to signal any specific request (specifically for alteration and shoe repair).

A: Connect to your Groom Box account. While placing your order, you just have to enter the promotion code you received either from your sponsor or the Groom who sent you an e-mail provided for that prupose.
You may also look up your current overall reductions on your « My discounts» section.

A : We use a new patented technology which help us to keep a track of your items at any time during their treatment process. Upon receipt by our processing centre, we take photographs of the clothes or shoes you gave us to clean, alter or care for. You can instantly have a visual access to your items through your e-closet.

This technology ensures the continued tracking of your items from their reception in our facilities to the locker in which your will retrieve your order.

The e-closet enables you to signal instructions to follow for a specific treatment of your items : a particular stubborn stain, a small hole, a missing button… You can easily tell us to what we should pay particular attention and also directly access to your complete order history on Groom Box !

A : When you place an order in the section «Place a new order », the section « Detail us your new order » is designed to relay your special requests and instructions in order that your items receive the most appropriate treatment.
This space specifically concerns shoe care and alteration, it’s where you explain to us in detail what you want us to repair on your shoes or the precise alteration on your clothes.
The section « my personnal options » allows you to detail us the specific indications we have to take into account for each of your orders. For example, if you would like us to return your shirts folded, to fix a missing button or to glaze your shoes after each repair made by the shoemaker, you would have to tell us there.
Naturally, you can modify these options when you wish to. All you need to do is to change your « Personnal options » and click on “Update”

A : We do our best to ensure you a return of your items in a maximum of 3 days*, 5 days* for your linens (only on working days).
Having a real requirement on the treatment of your items, we might need to add an extra day of treatment which might delay your order.
Requests for shoe repair are processed within 3 to 7 days, whereas alterations are made within 3 to 5 days. You will be immediatly notified about the delivery time for each of your orders.
A particular emergency ? Do not hesitate to let us know, we will do our best to fulfill your expectations. Every special requests will be the subject of a quotation provided by one of our teams and delays will be adjusted to meet the demand.

A : When placing your first dry cleaning order, we will give you your clothes back in a Groom Box personalized cover which can be converted into a dirty laundry bag for your next deposits.
It is important that you use your cover/bag for every order you make. You will be able to directly track your order with the VIP card attached to it. Do not give it to someone else because this cover is in your name, your credit card could be charged !
If you are already a client and you have lost the cover/bag we gave you or you do not use it for your next order, we will have to charge you 5€ for the issuance of a new Groom Box ID card and a cover.

A : Groom Box takes care of packages for those who are tired of missing their deliveries and waiting at the post office. To be sure to receive your package near you and to be able to pick it up at the time you want, you can now be delivered at one of the Groom Box lockers.
You will simply need to enter YOUR NAME and OUR ADRESS when placing your order and we will drop your package off within 24h in the Groom Box localization of your choice.
For example :
Groom Box
c/o « your Groombox user name »
124 rue Salvador Allende
95870 Bezons
and done !

A : When your package arrives at our headquarters, we accept it and drop it off in the Groom Box location you communicated us.
Without any specific indication from you we will send it to the latest adress you used for your latest order.
You will be notified by SMS and e-mail of the delivery of your package in a locker. We will communicate you the number of the locker and the 4 digits code to open it.

A : Packages must fit the size of our lockers to be dropped in them ! Our lockers may receive packages mesuring up to 1 meter high, 36 centimeters width and 50 cm of depth. Most of e-commerce packages fit in easily !
If you think your package is to big to fit in a locker, call us at 09 75 18 38 34 and our team will find a solution with your help.

A : We inform you the same day your package was dropped off. If you still haven’t recovered it we will contact you again the day after. If we don’t get any specific information or if we don’t hear from you within 48 H, the package will go back to our facilities and you will be re-delivered for free when you wish to.

A : We take special care of your belongings at all times, but if in exceptional circumstances one of your items was lost or damaged we would reimburse you according to the procedures written in our General Sales Conditions .

A : Groom Box does its best in order to always have enough available lockers. If we notice that a location is constantly full, we will add more lockers. In the meantime we apologise for the inconvenience. If you have any questions, do not hesitate to contact us and we will do our best to help you.

A : Don’t panic ! Send an e-amil to contact@groombox.fr, the Groom and his team will cancel your wrong order and create a new one in the right locker.

A : Once your order is available in one of our lockers, we will send you an e-mail and a text. If you did not managed to pick it up within 24H, we will send you a reminder message.
After 48H, if we still don’t hear from you, your items will go back to our facilities while we wait for you to reschedule a new delivery of your order for free.

A : On our website, visit the section « Become partners ». Fill out the contact form by specifying if you are a private person or a company, complete the information regarding the building, the business or the office and we will take care of the rest !
If thanks to you we expand to a new location, and if you are one of our clients, the Groom will thank you by offering you major discounts on the Groom Box services anytime you want !

A : If you have further questions, you can directly talk to the Groom and to his whole team by telephone at 09 75 18 38 34 or by e-mail at contact@groombox.fr.

A : As soon as your order is picked up and processed by our team, you will receive an e-mail containing your detailed invoice. It will be directly charged to the credit card you registered on your Groom Box account.
All your payments are completely safe with our secured interface Paybox.
All of your credit card informations are hosted in confidentiality by the secured online payment platform Paybox.

A : When you register as a new client, we ask you to accept our terms and conditions. It goes without saying that you can read them at any time on our website under the tab : Terms and Conditions and Privacy Policy.

A : Don’t panic ! It’s totally normal ! When the bank authorises your card, it checks it by doing a transaction reversal and by debiting 1€. This property of 1€ goes automatically back to your account even if it sometimes takes a few days to show.