If you wish to ask for a specific quote, to report us a problem or if you just wish to talk to us…
You know that the Groom is very-well manered, he will gladly answer you and as soon as he can !
Important ! In application to the present General Terms and Conditions of Business, the Groom reminds you that any complaints have to be formulated by e-mail or by phone 72 hours after your order were deliveried.
By phone :
At 09. 75. 18. 38. 34
The Groom Box lockers, handy and secured
– You can register online by creating an account on www.groombox.fr.
You may then order directly online through your account.
– You may also call us at 09 75 18 38 34 and we will help you get the feel of Groom Box and explain to you how to place an order.
If you haven’t already, you just have to leave your items in a locker, lock the secured latch by entering a 4 digits code of your choice (just like at the community pool), and done ! The Groom will do the rest.
To drop off your items you can use any available locker you wish.
Once you dropped them off, don’t forget to validate your order online or by telephone by indicating us the number of the locker in which you left your belongings.
Once the service has been completed, you will find your items in a locker at the adress you communicated us – by default in the one of your last order. We would have sent you by SMS and e-mail the number of the locker in which your items were dropped and the code to unlock it.
In addition, to optimize your ease and the personalized tracking of your orders, we offer you for your first order a personalized Groom Box cover.
This handy cover can be transformed into a dirty laundry bag. By using this personalized cover/bag for your next orders your belongings will be more protected and it will also ensure the traceability of your order.
Indeed the Groom cleverly attached a tag to the cover/bag which allows a quicker identification.
Our team only has to analyse this tag to obtain your name, your telephone number and e-mail adress.
A simple and innovative web-site
and fill up the form to register. To place your first order you also have to communicate your payment informations. And done ! You now have access to every service elaborated by the Groom.
– From your computer, tablet or smartphone, connect to your account on www.groombox.fr and follow the steps in the section « Place your order ».
– You can also call us at 09 75 18 38 34 to place your order.
In both cases, you would have to inform us about the number of the locker in which you dropped your belongings to validate your order, tell us about the service you wish to use and potentially add comments to signal any specific request (specifically for alteration and shoe repair).
You may also look up your current overall reductions on your « My discounts» section.
This technology ensures the continued tracking of your items from their reception in our facilities to the locker in which your will retrieve your order.
The e-closet enables you to signal instructions to follow for a specific treatment of your items : a particular stubborn stain, a small hole, a missing button… You can easily tell us to what we should pay particular attention and also directly access to your complete order history on Groom Box !
Efficient and high quality service
This space specifically concerns shoe care and alteration, it’s where you explain to us in detail what you want us to repair on your shoes or the precise alteration on your clothes.
The section « my personnal options » allows you to detail us the specific indications we have to take into account for each of your orders. For example, if you would like us to return your shirts folded, to fix a missing button or to glaze your shoes after each repair made by the shoemaker, you would have to tell us there.
Naturally, you can modify these options when you wish to. All you need to do is to change your « Personnal options » and click on “Update”
Having a real requirement on the treatment of your items, we might need to add an extra day of treatment which might delay your order.
Requests for shoe repair are processed within 3 to 7 days, whereas alterations are made within 3 to 5 days. You will be immediatly notified about the delivery time for each of your orders.
A particular emergency ? Do not hesitate to let us know, we will do our best to fulfill your expectations. Every special requests will be the subject of a quotation provided by one of our teams and delays will be adjusted to meet the demand.
It is important that you use your cover/bag for every order you make. You will be able to directly track your order with the VIP card attached to it. Do not give it to someone else because this cover is in your name, your credit card could be charged !
If you are already a client and you have lost the cover/bag we gave you or you do not use it for your next order, we will have to charge you 5€ for the issuance of a new Groom Box ID card and a cover.
Get a package delivered, it’s doable !
You will simply need to enter YOUR NAME and OUR ADRESS when placing your order and we will drop your package off within 24h in the Groom Box localization of your choice.
For example :
c/o « your Groombox user name »
124 rue Salvador Allende
and done !
Without any specific indication from you we will send it to the latest adress you used for your latest order.
You will be notified by SMS and e-mail of the delivery of your package in a locker. We will communicate you the number of the locker and the 4 digits code to open it.
If you think your package is to big to fit in a locker, call us at 09 75 18 38 34 and our team will find a solution with your help.
A problem… Don’t panic !
After 48H, if we still don’t hear from you, your items will go back to our facilities while we wait for you to reschedule a new delivery of your order for free.
A : On our website, visit the section « Become partners ». Fill out the contact form by specifying if you are a private person or a company, complete the information regarding the building, the business or the office and we will take care of the rest !
If thanks to you we expand to a new location, and if you are one of our clients, the Groom will thank you by offering you major discounts on the Groom Box services anytime you want !
Payment and General conditions of sales
All your payments are completely safe with our secured interface Paybox.
All of your credit card informations are hosted in confidentiality by the secured online payment platform Paybox.